inDriver is a ride-hailing company operating in 14 countries and 180 + cities worldwide with 14 million users worldwide. inDriver allows passengers to propose what they want to spend on a medium-to-long distance trip, and drivers use the app to accept fares or negotiate. The company approached Ditto to launch their international ride-hailing service in the US.
inDriver needed to differentiate their product in the crowded ride-hailing space. inDriver had no US presence, and team Ditto had to explain why both users and drivers should switch to inDriver as it provided greater benefits to both parties, over their competitors.
inDriver was launching in New York City, which has some of the strictest taxi laws in the US. Between cabs and other ride-hailing services, carving out a niche in the market for inDriver was a key challenge. Ditto also focused on minimizing the stigma of a Russian company working in the US in a contentious political climate.
Education played a major role in Ditto’s strategy. Ditto developed in-depth messaging for inDriver’s North American CEO, helping her articulate inDriver’s unique value proposition, and succinctly explain how the app worked, why NYC was a prime launch location and inDriver’s decision to expand to the U.S.
Visit inDriverDitto took a quality over quantity approach, focusing on targeted, embargoed pitching to national transportation reporter and local NYC reporters. To deliver a clear message differentiating inDriver from other available apps, Ditto highlighted:
inDriver’s unique “set your own price” model for riders
The effectiveness of inDriver in a city like NYC with five boroughs, as other apps tend to price out the transportation for the far reaches of outer boroughs
The pay structure benefit of inDriver to drivers, specifically their 0% commision fee for their first six months of operation in NYC
Ditto went beyond media relations, advising on photographers, social media influencers and public events- which were utilized in tandem with the launch and the subsequent months to further amplify inDriver’s offering.
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Tier One Features5
Industry Publications Placements
The team secured and facilitated seven opportunities that resulted in launch coverage. Ditto landed stories in top-tier outlets including Forbes, Bloomberg Crain’s New York, Mashable and Fox 5.
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